Needlite Terms & Conditions

When you shop with Needlite A/S through our webshop, the following terms and conditions apply.

Terms & Conditions

Here you can find answers to the most common questions of how to purchase on Should you not find the answer below, please feel free to contact us.
Before you order your item at Needlite A/S, we recommend that you read through our
terms and conditions.

You can always find the applicable conditions on this page. In addition we refer to the
Danish law of purchase and contract law, including the rules on consumer sales.

General information

These terms and conditions shall apply to all purchases in Needlite A/S webshop – – for deliveries to:

The Netherlands
United Kingdom

unless otherwise expressly agreed.


Needlite A/S
World Trade Center Ballerup
Borupvang 3
2750 Ballerup

VAT No .: DK36036613

E-mail address:
Phone: +45 70 20 71 91


The item including its properties and specifications is described in the webshop under the
individual items. In case of special need for additional or specific information you can
always contact Needlite A/S.

All prices in the webshop are in euro including Danish VAT. It is always clearly marked,
where prices are quoted without VAT. Webshop taking reservations for pricing errors,
sold or discontinued products and failure to deliver by suppliers.

The orders are added shipping costs. Regardless the volume up to 8 units a 40 € incl
VAT fee is added to the above defined countries.

There are always made reservations for typos and non-availability of the product.
You choose the items you want to buy and put them in the “shopping basket”. You can
edit the content of the shopping cart and frequently check the content and price of the
goods right up until the actual time of order.

If your order is urgent and you need your items by a certain date, it is a good idea to write
this in order comments.

When the webshop has accepted your order you will receive an order confirmation by

The order confirmation contains the order number, a summary of the order, delivery
address and payment method, and an expected delivery date. The order confirmation
also contains all regulatory information, including information on withdrawal and the
model withdrawal form.

The information on the website is not binding for the webshop. The webshop reserves the
right to reduce an order if individual items in a total order can not be delivered. In case of
backorders or other circumstances where the expected delivery is delayed, you are
contacted by Needlite A/S.


In our Needlite A/S webshop you can pay via credit card.

The web shop uses a payment gateway from ePay. Communication with this payment is
tested and approved by Nets (former PBS), and all credit cards are encrypted.

When paying with credit cards we accept Visa/Visa Electron, MasterCard,
Maestro and JCB. Needlite A/S cannot at any point raise an amount exceeding the
amount of your shopping basket.

The amount is first raised on your card when it the goods are shipped.
If the webshop exceptionally is not able to supply your entire order Needlite A/S will
reduce your payment accordingly.


Shipments outside Denmark

We strive to deliver the goods within 1-10 working days. The delivery time depends on whether the goods ordered are in stock. In case of a backorder situation or other circumstances where the expected delivery is delayed, you are contacted by Needlite A/S.

Shipping is made preferably with GLS, however transportation racking with another
suppliers occur. If you are not at home to receive your delivery a new delivery can be
arranged at your cost.

Regardless the volume, up to 8 units a 40 € incl. VAT fee is added to cover postal fees.

You must examine the consignment on receipt.

Returns / Withdrawal of purchase

As a consumer you have a 14 days return right if you choose to cancel your purchase with

The withdrawal period will expire 14 days after the day you receive your product.

You must, within 14 days of receipt, notify us that you want to cancel your purchase. The
notice must be given to or telephone: +45 70 20 71 91 or using

the standard withdrawal form. In your message, make us clearly aware that you
want to use your right of withdrawal.

You can not cancel the purchase by simply reject the goods without giving us clear
communication on this.


You must send your order back to us without undue delay and within 14 days after you
have informed us that you want to cancel your purchase. You must bear the direct costs
associated with product return shipping. You bear the risk from the time of delivery of the
goods until it is received by Needlite A/S.

Missing original packaging may be an impairment, so to be sure to receive all the money
back, it is recommended that the product is returned in original packaging.

The condition of the returned product

You are only liable for any diminished value of the goods resulting from the handling other
than what is necessary to determine the nature, characteristics and the way the product
works. You can thus test the product in the same way as if you tried it in a physical store,
but you can not take it in actual use.

If the product is proven beyond what has been described above, we consider it as used,
which means that you – if you chose to return the product – only get part or none of the
purchase amount back, depending on the product’s commercial value.

Refund of the purchase amount

If you regret your purchase, you get the amount you have paid us back. An impairment
that you are liable to is deducted from the purchase amount.

If you use your right of withdrawal, we will refund all payments received from you,
including delivery costs (excluding additional costs as a result of your own choice of
delivery other than the least expensive type of standard delivery offered by us and return
shipment costs), without undue delay and in any event within 14 days from the date we
receive notice of your decision to withdraw from this contract. We will carry out such
reimbursement using the same payment method that you used for the initial transaction,
unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the product, unless you have
supplied evidence of having sent back the product.

If you chose to withdraw your purchase, the item must be sent to:

Needlite A / S
World Trade Center Ballerup
Borupvang 5
2750 Ballerup

We receive no parcels without delivery or packages sent COD.


Sale of Goods Act rules of apply to purchases in case of products defects or

As a consumer you have 24 months warranty. This means that you either get the product
repaired or replaced, a refund or a reduction in price, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect is not caused by
misuse of the product or other injurious behavior.

You must complain within “reasonable time” after you have discovered the defect. If you
advertise within two months after the defect is discovered, the claim is always timely.

If you want to advertise to Needlite A/S please always state the order number, product
type and a brief description of the error. You will then be contacted for further action.
Contact us at or telephone +45 70 20 71 91.

If Needlite A/S is not able to remedy the error, we will offer you a replacement product
or refund the product purchase incl. shipping costs.

Transportation damage

When you receive your goods, check for any visible damage. If the packaging is damaged
or other visible signs of defect, you must sign the waybill with a note on the observed
damage to the content. You can also refuse to accept the goods. Contact Needlite A/S
notifying that you have declined the item. All transport damage must be adviced within 2
business days.

If the complaint is justified, we will refund your (reasonable) shipping costs. The product
must always be returned in protective packaging, and remember to get a receipt for
shipment, so we can reimburse your shipping costs.

Product should be sent to:

Needlite A/S
World Trade Center Ballerup
Borupvang 3
DK-2750 Ballerup

We receive no parcels without delivery or packages sent COD.

Privacy Policy

In order to purchase on our webshop Needlite A/S needs to register your data together
with information on the goods purchased for 5 years, after which the data is deleted.

We need this information for the purpose of delivering the purchased product to you.
Your information will not be sold to third parties.

As registered with Needlite A/S, you always have the right to object to the registration.
You also have the right to inspect the information recorded about you. If you chose to
object according to the Personal Data Protection Act request please inform us on

By using the website Needlite A/S, the user accepts cookies. A cookie is a small data file
that the website puts on a user’s computer to keep track of what happens under the user
visits and to recognize the computer. A cookie is not a program and do not contain


Purchases of goods on the webshop of Needlite A/S is subject to Danish law.